My farewell gift from Madagascar was a dodgy stomach, looks like Nepal’s farewell gift is lost luggage. Our flight from Kathmandu was via Hong Kong with DragonAir then onto AirAsia, and the luggage was checked right through. But after 14 hours of transit I was standing wearily at luggage belt 12 in Bangkok airport with a growing sense of despair. We were meant to jump onto a plane to Sukhothai in the north of Thailand in just over an hour.
So we’re hustled through the airport to a chap called Bump in a tiny AirAsia office, and the first thing he says when I explain everything is “but we don’t have any baggage transfer agreements with any other airlines.” My first thought is damn those feckless half-wits at DragonAir! immediately followed by the more chilling second thought he’s going to tell me it’s not his problem and that we need to call the half-wits at DragonAir, and it will take ages and then we’ll miss our flight and this is Loy Krathong so all the flights in Thailand are fully booked for the next three days!
But no, he promises to deal with it all and takes our details to fill out a report so we can get going to Sukhothai, and checks our itinerary to determine that the best thing to do is send our luggage (assuming DragonAir still have it) on to Chiang Mai. We dash off and make the flight.
Excellent customer service.
UPDATE: It’s late the following day now, I’ve had a relaxing if rather bruising Thai massage along with the excellent news that our luggage has already been received in Bangkok and sent on to Chiang Mai. So Bump at AirAsia in Bangkok can have a round of applause from anyone reading this.
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What an awful feeling when your luggage goes missing – it happened to mum in South Africa, so know what its like. The thought of having to try and fit into Maureen’s knickers must have been even more worrying! 🙂
Tut tut! We’re seasoned enough that we always make sure we have a change of clothes in the rucksack that goes as hand luggage, and the rest of them in my rucksack. We just had to wear the same things for three days! And buy a new toothbrush.
Lost my mum and Dads when I went to Spain. It is very soul destroying watching that empty carousel go round and your luggage is no where. Somehow they managed to locate it but I had to stay up half the night in the town square and wait for a taxi to drop it off.
Soory we have been so long postinga comment in Nepal. We really did have a great time and Mum and Dad shoudl give it a try. Still have a practice doing real camping ar Ben Nevis